Technology Winners Circle - Company Profiles
Member Jennifer Kronstain
Editorial and Promotional Consultant
Technologies works with retailers, manufacturers and service
providers to reduce the cost of customer service and improve
This it does successfully by providing model-specific parts
and accessories information, software, and services where
it's easy and cost effective to find them - online. That's
why the company is a member of NYNMA's
2003 Technology Winners' Circle.
The company's mission, says CEO Glenn Laumeister, is to make
the identification and procurement of model-specific parts
more efficient for all end-consumers, retailers, manufacturers,
distributors, and service providers. "I think we have a very
clear vision for what we want to accomplish."
The company was founded by professionals in the consumer
electronics and service industries to develop solutions to
specifically address the difficulties in researching and purchasing
original replacement parts.
In 2001, the company joined forces with retail giant Best
Buy, providing its stores with the backbone that now powers
its parts replacement initiatives. The cooperative effort
included partnerships with leading consumer electronics manufacturers,
as well as creating a supply chain - each being key to the
success of the other, says Laumeister. The result: the Master
Parts Catalog (MPC), a 25-million SKU listing of replacement
parts and accessories for consumer electronics, computers,
cellular and appliances. "They certainly saw the benefits
of outsourcing to us."
Laumeister attributes Partsearch's success to its uniqueness,
but also to the concept's practicality - it allows retailers
like Best Buy, as well as manufacturers, the opportunity to
provide a level of service to customers that has never been
NYNMA has also played a large role, he said. "We've been
part of NYNMA from the start. They've really helped us attract
top-tier investors, and the Technology Winners' Circle is
an extension of that."
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